Privacy and cookie policy

Last updated: 8 November 2026

This page explains which personal data we collect when you use www.discotram.it and our online quote tool, why we collect it, who we share it with and what your rights are. It also explains which cookies we use and how you can manage them.

Who is the data controller

BOB S.N.C. di Gianluca Bizzaguti & C. (Discotram)
Via Volterra 12, 20146 Milano, Italy
VAT no. IT02743840189 – REA PV 298088
Email: amministrazione@discotram.it

What data we collect and why

Contact form

When you write to us through the contact form we collect your first name, last name, email, phone number, the approximate date of your event and your message. We use them only to reply and prepare a quote. The legal basis is taking steps at your request before entering into a contract (Art. 6(1)(b) of EU Regulation 2016/679, “GDPR”).

Online quote tool

On the /quote/ and /preventivo/ pages you can put your party together and see the price straight away. If you decide to send us the request, we collect your name, email, phone number, company (if any), notes and the choices you made in the tool (date, time, services). We use them to check availability, send you the quote with our brochure and get back to you. The legal basis is taking pre-contractual steps (Art. 6(1)(b) GDPR).

If you reach the total but do not send the request, we only record the choices made in the tool, without your name or contact details, to understand which parties people are most interested in. The legal basis is our legitimate interest in improving the service (Art. 6(1)(f) GDPR).

Direct contact

If you email us, message us on WhatsApp or call us, we use the data you give us only to answer your request (Art. 6(1)(b) GDPR).

To reply faster, emails sent to info@discotram.it may be handled by an automated system that prepares and sends a first reply with the information you ask for (prices, availability, services). To do this, the text of your email is processed by an artificial intelligence service provided by Anthropic PBC (United States) which, under its commercial terms, does not use this data to train its models. You can call us or ask to speak with a member of our staff at any time. The legal basis is taking pre-contractual steps (Art. 6(1)(b) GDPR) and our legitimate interest in replying quickly (Art. 6(1)(f) GDPR).

Spam protection

The contact form is protected by Google reCAPTCHA, which analyses some information about your device and browsing to tell people apart from automated programs. The legal basis is our legitimate interest in protecting the site from abuse (Art. 6(1)(f) GDPR).

Statistics and advertising (only with your consent)

If you accept them in the cookie banner, we use Google Analytics to count visits in aggregate form and Google Ads to understand which ads bring in requests. Without your consent these tools do not store cookies on your device. The legal basis is consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.

How long we keep your data

• Contact and quote requests that do not turn into a booking: up to 24 months from the last contact.
• If you book: the data needed for the booking and invoicing is kept for as long as required by law (10 years for tax documents).
• Google Analytics statistics: 14 months.
• Your cookie choice: 6 months, after which we ask you again.

Who we share data with

We do not sell your data. It is processed on our behalf, as data processors, only by the providers we need to run the site and answer requests:

• Aruba S.p.A. (Italy) – website hosting and email, including the confirmation emails sent by the quote tool;
• Supabase Inc. – server and storage for requests sent through the quote tool;
• Google Ireland Ltd / Google LLC – Google Tag Manager, Google Analytics, Google Ads and reCAPTCHA;
• Anthropic PBC (United States) – artificial intelligence service that helps us prepare replies to emails (see “Direct contact” above).

Some of these providers may process data in the United States. In those cases the transfer is based on the EU-U.S. Data Privacy Framework or on the standard contractual clauses approved by the European Commission.

Your rights

At any time you can ask us to access, correct or delete your data, restrict its use, object to processing based on legitimate interest, receive it in a readable format (portability) and withdraw any consent you have given. Just write to amministrazione@discotram.it. If you believe your data is being processed unlawfully, you can lodge a complaint with the Italian Data Protection Authority, the Garante per la protezione dei dati personali (www.garanteprivacy.it).

Cookies and similar technologies

Cookies are small files that a website stores on your device. We use:

Type	Purpose	Provided by	Duration	Consent needed?
Technical	Remember your cookie choice (dt_consenso)	Discotram	6 months	No
Technical	Site language	Discotram (WordPress)	Session / 1 day	No
Technical	Spam protection for the contact form (reCAPTCHA)	Google	Up to 6 months	No
Statistics	Count visits in aggregate form (_ga, _ga_*)	Google Analytics	Up to 2 years	Yes
Advertising	Measure which ads bring in requests (_gcl_au, _gcl_aw)	Google Ads	90 days	Yes

On your first visit a banner asks whether you accept statistics and advertising cookies: you can accept or decline just as easily, and the site works either way. You can change your mind at any time using the Cookie preferences link at the bottom of every page. You can also delete or block cookies in your browser settings.

How Google processes data: policies.google.com/privacy – how Google uses data from partner sites: policies.google.com/technologies/partner-sites.

Changes

We may update this page, for example if the services we use change. The date at the top shows the latest update.